Hi, What happens when you try to download Windows 8? What happens when you try to perform system restore using restore point?
Do you get any error message when you try to download? Reply with above information to help you better. I would suggest you to temporarily disable antivirus software (and any other security software) and firewall on the computer as a test and check if that fixes the issue follow the link: If disabling the antivirus software fixes the issue, you may have to configure the settings of the antivirus program accordingly. Note: Make sure you enable the antivirus software, other security programs, and firewall. Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done.
If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
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